For example, when you have a Usage Alert set up to disable your voice feature when you reach a specific limit in a billing cycle. While your phone number may be active, the voice service could be disabled for your phone number. If you find your phone number in a different status other than Active in Device settings, click on the Pencil icon to edit the status and then tap on Unsuspend.Ĭheck the voice settings of your phone number To check the status of your phone number, go to the Device settings page in your account and check that the status of your device is listed as "active." We have some additional options to help troubleshoot your phone calls. Unable to make phone callsĪlready tried restarting your phone and checked your Wi-Fi calling and VoLTE settings on your phone and are still encountering trouble placing phone calls? No need to panic. Enabling VoLTE on your phone would be through your Android or iPhone settings. Depending on the network you are using with Ting, VoLTE will be essential for connecting to the network. VoLTE allows phone calls to work over the cellular data network for a better connection. Wi-Fi Calling can be enabled on your Ting account in Device settings by clicking on the Pencil icon to edit your voice services with your phone number. Wi-Fi Calling is available for iPhone and some Android phones on Ting. If your phone supports Wi-Fi Calling and the feature is not enabled on your Ting account or your phone, enable the feature and test your phone calls to see if this helps place phone calls. Wi-Fi calling allows customers with specific phones to use Wi-Fi networks to boost their network towers' signal. Sometimes it's just that easy! Check your Wi-Fi Calling and VoLTE settings Wi-Fi Calling If our coverage page indicates you are in a good coverage area, try powering your phone off and back on to see if a restart gets the phone to reconnect to the network. When your phone is not picking up a signal for service, you want to review your coverage to ensure you are in a location that has a strong signal available.Ĭheck the ZIP code on our coverage page to ensure coverage in your area. If you're having trouble making or receiving calls, we have some quick and easy suggestions to help you get connected.
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